Terms & Conditions
Booking, cancellations, payment and private prescriptions.
Booking an appointment
You can request an appointment by telephone, email or through the website. Bookings are confirmed by email. Please check the appointment details in your confirmation and contact the practice if anything is incorrect.
By booking an appointment with Dr Stavy, you accept the practice’s terms and conditions.
Cancellations and refunds
If you need to cancel or reschedule, email info@drstavy.com at least 48 hours before your appointment to receive a refund of the appointment fee. For a Monday appointment, please contact the practice by 2pm on Friday.
The treatment of late cancellations, missed appointments and any exceptions still needs to be confirmed in this policy. No additional fee or refund restriction is introduced by this draft.
Payment and separate charges
Payment is required before your appointment. Once your appointment is confirmed, the practice sends an invoice with bank payment details.
The consultation fee does not include laboratory tests or supplements supplied by external providers. Tests, prescriptions and supplement orders must be paid for before they are processed. The practice sends an invoice with the payment details.
If you intend to claim through insurance, check the cover and requirements of your own insurer and policy before booking.
Follow-up appointments
Follow-up appointments review your results, health plan and progress. The timing is agreed individually. There is no fixed follow-up interval stated in this draft.
Private and repeat prescriptions
The practice issues private prescriptions. The stated fee for an initial private-prescription consultation is £120. The stated fee for a repeat private prescription is £60.
A repeat prescription requires a medical report from an NHS or private specialist. The prescribing clinician must decide whether a prescription is appropriate. The required interval for a prescribing review remains to be confirmed before this policy is published on the production website.
A prescription can be sent to you or directly to your chosen pharmacy. If delivery is required, a prescription can be sent to the pharmacy partner; delivery costs extra.
Respectful behaviour
The practice treats patients with respect and kindness and expects the same treatment in return.
Complaints
To raise a complaint, email info@drstavy.com. The practice has not supplied a fixed response deadline for this policy.
Provider information
The legal name and contact address of the contracting provider must be confirmed before these terms are published on the production website.